How well does your team actually Play?

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How well does your team actually Play?

Have you ever wanted to find out what level of service you actually provide for your customers, and what your customers really think of your business, service and offer?

Well now you can. Our team of professionals can provide customer experience evaluation tools and strategic planning for you and your business. We design programs to measure customer service and satisfaction, working on live data obtained from surveys, mystery shopping and market insight, matching your guest profile with selected “Real” customers. We help clients focus on what is really important to their customers and create actionable business improvement plans to help you deliver service that truly exceeds customer expectations.

In addition, our Integrity Program puts licensed investigators in your bars and restaurants to spot theft, over service, over pours, under age service and many more actions. We learn your operational standards and observe with all legalities for your protection. Our clients have saved thousands of dollars with this service, not to mention increased security of your valuable liquor license.

Please get in touch, and find out how we can work together.

We would love to help

  • Telephone: 786 202 8065
  • E Mail: theorlandofoodcritic@gmail.com

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