Turning Customers into Evangelists. Consider this quote from Diamond Jim Brady, “You can have the best product in the world but if you can’t sell it you have still got it”! So what’s the missing element? Why customers of course. So you build a good business and acquire customers both regular and occasional, continue to market your business and …
Read More »A group is redeveloping a dilapidated shopping center west of Winter Park and hoping to spur more retail on the Lee Road corridor. Source: New Wal-Mart grocery pushing Lee Road development west – Orlando Sentinel
Read More »A chance to Win a Free Customer Service Evaluation. Our team of professionals have been providing customer experience evaluation tools and strategic planning for restaurants and retail operations on a National and International basis for many years. Now is your opportunity for a chance to experience this fantastic service and business tool for your restaurant or retail business completely free …
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A chance to Win a Free Customer Service Evaluation. Our team of professionals have been providing customer experience evaluation tools and strategic planning for restaurants and retail operations on a National and International basis for many years. Now is your opportunity for a chance to experience this fantastic service and business tool for your restaurant or retail business completely free …
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A chance to Win a Free Customer Service Evaluation. Our team of professionals have been providing customer experience evaluation tools and strategic planning for restaurants and retail operations on a National and International basis for many years. Now is your opportunity for a chance to experience this fantastic service and business tool for your restaurant or retail business completely free …
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Restaurant Heath Check. HAVE YOU SEEN A RECENT DECLINE IN SALES? IS THIS DECLINE MORE THAN SEASONAL? DO YOU THINK YOUR COMPETITORS ARE OUT PERFORMING YOU? DO YOU HAVE A HIGH TURNOVER OF STAFF? ARE YOU GETTING MORE CUSTOMER COMPLAINTS THAN USUAL? DO YOU KNOW HOW YOUR STAFF REACT WHEN YOU ARE NOT THERE? DO YOU KNOW WHAT YOUR …
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Guilty or not Guilty I like food of most varieties from restaurant quality to fast food, but occasionally I just need that “snack fix” brought on by that well known affliction “the munchies”. My usual go to snack is chocolate, Choc chip cookies, Oreo’s, M&M’s or a bar of my favorite chocolate, usually of the dark variety. Ghirardelli squares, Cadbury …
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If you don’t understand the value of your customers when you have them, you sure will when you don’t.
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Customer Satisfaction Have you ever wanted to find out what your customers really think of your restaurant, service and offer? Well now you can. Our team of professionals at The Orlando Food Critic can provide customer experience evaluation tools and strategic planning for you and your restaurant. We design programs to measure customer service and satisfaction, working on live data …
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ARE YOU A GREAT BUSINESS OR AN OSTRICH? When danger occurs it is well documented that Ostriches bury their heads in the sand, with the thought that if they cannot see the danger then it cannot really exist. Similarly, when times get tough and let’s face it they have got pretty tough lately, some restaurants copy the Ostrich and …
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