What Customers Really Think in These Challenging Times.
It has never been more important to understand what customers REALLY think of your service, standards, safety, offer and quality. From dine in to take out, well informed and prepared businesses will outperform their competition by being proactive and not waiting for that less than flattering social media review, but by getting actionable data that will help them identify and rectify problems and issues before they have any detrimental impact, while also rewarding and recognizing exceptional behaviors.
Orlando Food Critic have a team of professionals that can provide customer experience evaluation tools, compliance and strategic planning for you and your business. We design programs to measure customer service and satisfaction, working on live data obtained from surveys, mystery shopping and market insight, matching your guest profile with selected “Real” customers. They help clients focus on what is important to their customers and create actionable business improvement plans to help you deliver service that truly exceeds customer expectations.
So, don’t delay, if you ever wanted to find out what your customers really think of your business, service and offer, please contact us now to find.out more.